Complaints for Documented Reference Checks in Diamond Bar, CA

23441 Golden Springs Drive #465
Diamond Bar, CA 91765 | Get Directions

(909) 861-1197

http://www.badreferences.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege excessive delays in receiving reports or the company fails to provide reports at all. Others complain of inadequate rude or unhelpful customer service representatives who allegedly fail to return calls refuse to accept mail or give repeated excuses for delays or problems. A few complainants allege that reports provided are incomplete or inadequate. ~~The company has responded to some complaints by disputing the allegations or in a few cases by providing refunds. Some clients were not satisfied and disputed the company's responses indicating the company lied about sending their report or the company made legal threats of lawsuits based on the clients allegedly libelous or slanderous accusations.

Complaint Closing Statistics

0 complaints against Documented Reference Checks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Documented Reference Checks complaints