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Don's Automotive, LLC

821 inquiries |
General Auto Repair Services

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2947 Obispo Avenue
Signal Hill, CA 90755 | Get Directions

(562) 490-9969

http://dons-automotive.com

Monday - Friday: 8 AM - 5:30 PM Saturday: 8 AM - 4 PM Sunday: Closed

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/26/2021 Woody B.

Do NOT take you car here!!!

I paid a small fortune to have my thunderbird 390 motor to be freshened up. It took a lot longer then what was originally quoted. I was also was charged for taking up space while the car was not being worked on. The price when the car was "ready" was triple the amount of the original estimate. The distributor was making a ticking sound with the engine revs. I was told just "drive it and that it was fine, the motor ran good." Two days later the engine shut off. I had the distributor removed and the cam shaft gear was shredded. Causing material shavings to destroy my camshaft. I had no problems before with the distributor and camshaft prior to taking it in. Since all money was spent. I had to remove the camshaft myself. Took it in to show the shop what happened. They responded with that the gearing from the distributor didn't line up with the camshaft and this is why it broke. My question is why did they tell me it was 'done and to drive the car"?! They did not take any responsibility or offer any help. I was told " I am not buying you a new motor". Now I am left with trying to fix what could have been easily avoided in my eyes before the car even left the shop. Now I'm undoing all the work I had paid for. Total screwed. I wouldn't go back here even for an oil change.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Don's Automotive, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

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Other Information

Company Info

Don's Automotive offers offer complete auto repair from a basic oil changes to complete engine replacement. We also offer services 30,60,90 services. All maintance services We also offer quality tires. Diagnosing of drivability problems, electrica

Primary Contact:	George Aguilar (Manager)
Business Started:	8/22/2003
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Don's Automotive

Websites:
There are no additional web sites.

Contacts:

Donald J. Prosser (Owner)

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