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DoozyCards.Com complaints

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5225 West 2nd Street
Los Angeles, CA 90004 | Get Directions

(323) 939-1115

http://www.doozycards.com

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Total Amount in Dispute:
$186.00

Total Amount Settled:
$120.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

8 complaints against DoozyCards.Com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against DoozyCards.Com

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1/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2023

I updated my information but it still says that my information does not match. I went from ceilwrightson@gmail.com to ceilhoza@gmail.com, but can't seem to get it changed. I sent in payment, so please resolve this. Resolution Sought Bring my information up to date as I filled in.

Company Response

1/9/2023

We have located the customer's account and have changed the log in ID from ceilwrightson@gmail.com to ceilhoza@gmail.com. Our Customer Support staff is also contacting the customer to let her know we have made the change. Also, we located another membership account under the email address: wrightson3@numail.org, that may also belong to the customer. Our Support staff are reaching out to see if this is true and if so, will offer to close it for the customer so they no longer have a duplicate membership.

7/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $24.00 Amount Settled: $0.00

Customer Complaint

6/20/2022

Purchased a premiere membership, in attempting to send a card the site directs me to a free trial requesting my card information. Membership status states LIMBO. REQUESTING REFUND OF $24.00. Resolution Sought Refund.

Company Response

6/21/2022

Using the customer's email address provided here, we do see a "Limbo account" in our database. "Limbo" means that a customer attempted to sign up for a membership but for some reason did not complete the process successfully. We keep a record of the attempt (the Limbo acct.) but no payment is taken and no access opened. We have received no payment associated with this email address. Could it be possible that the customer may have begun a membership with a different email address? To date our Customer Service dept. has not received any contact form the customer that would help identify some membership. If the customer would like to work with us to find another possible membership, we can be reached to assist at Support@doozycards.com.

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