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Doxo Inc. complaints

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411 108th Avenue NE, Suite 700
Bellevue, WA 98004 | Get Directions

(206) 319-0097

http://www.doxo.com

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Total Amount in Dispute:
$3,313.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

11 complaints against Doxo Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

11 complaints against Doxo Inc.

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $31.95 Amount Settled: $0.00

Customer Complaint

12/1/2023

I was on Douglas Water Authority's page to pay my bill. I went through and paid on Douglas water website. When i looked on my card statement it was Doxo Seattle Washington. Also they charged me 3.99 for paying my bill I have called, texted doxo. They said it would take 5 days to get money back on my card.It took 5 seconds for them to take money off my card for what I thought was water bill. Also Douglas water said they have ask Doxo to take down the website and they want Resolution Sought I need my money back on my card. Its a scam. I get 934.00 a month Ssi.I need my money.

12/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

They took money out of my account. I didn't authorize it. Resolution Sought I want my money back.

Company Response

11/30/2023

Company states; Terrie made a payment using doxo to AARP-Memberships on 10/10/23 for $16.00. Upon researching this transaction, doxo has determined that the complainant, Terrie, has already been refunded the full amount of the transaction as of the same date of the original transaction and is in full receipt of the funds in question. The Complainant canceled the transaction immediately after scheduling it and was issued a full refund. This refund was issued a full month prior to the issuance of this complaint. doxo has issued a full refund of $16.00, comprising both the transaction amount and processing fee, back to the original payment instrument used to make the initial transaction. This refund was issued on 10/10/23 and successfully received by the complainant's Bank or Financial Institution. As the complainant is now in receipt of a full refund for the transaction in question, doxo considers the matter closed per the desired response enclosed in the original complaint If this office or Terrie Moore have any questions or follow-up, please feel free contact me directly at taylor.snyder@doxo.com. Thank you, Taylor Snyder Manager of Risk & Compliance doxo, Inc.

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