Electracash, Inc. ratings, reviews and complaints - Check Cashing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices and unauthorized credit card, or bank account debits. Customers complain they agree to a free trial offer, or a reduced cost trial offer for a three day period. All complainants report they elected to cancel their subscriptions, and sent e-mails as directed. The company fails to acknowledge their cancellations, resulting in the unauthorized charges or debits. Some complainants allege they not only receive continual charges, but incur other unauthorized debits from other unknown companies. A few customers complain that the company's cancellation policies, or on-line authorization disclosures, are deceptive or inadequate at best. Complainants claim the statements are printed in very small font, and by agreeing to one subscription, it automatically signs you up for another service unless you click to un-check a box. The company responds to complaints by disputing the allegations of unauthorized deductions, asking customers to provide proof of the debits or charges, or in some cases, by issuing credits or refunds.

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Complaint Closing Statistics

0 complaints against Electracash, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides direct deposit and ACH payment processing.

Primary Contact:	Elvia Treto (Compliance Manager)
Business Started:	1/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers electronic check processing services to merchants via their internet site. Their services are solicited by offers of three day free trials, or reduced cost promotions. Respondents are advised to send an e-mail to cancel without obligation at the end of the third day if they do not want to continue the subscription.

Other Considerations

This company has filed Chapter 11 bankruptcy, with the United States Bankruptcy Court Central District of California on 10/27/2010 case number 2:10-bk-56137-ER; Under federal bakruptcy laws, Chapter 11 allows for reorganization. Generally, the company continues to operate normally while reorganizing. For information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jan Berneau (VP/Finance Controller)

Megan M. (Finance/ Account Rep.)

Megan Mattheson

Daward Falls (CEO)

Diane Bircher (Merchant Services Representative)

Reputation Report

Electracash, Inc.

Complaints and Resolutions

Other Information