Complaints for Eric Heil - Handyman in Cypress, CA

10411 Stratton Court
Cypress, CA 90630 | Get Directions

(714) 719-1214

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants on file for this company allege the company performs shoddy workmanship. One complainant also alleged the company solicits jobs over the amount of $500 without having a license as reqrired by law, and failed to correct items determined to be unsatisfactory by the customer.

The company responded to complaints by correcting items requested by the customer, or by providing partial refunds.

Complaint Closing Statistics

0 complaints against Eric Heil - Handyman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Eric Heil - Handyman complaints