Executive Limousine Service ratings, reviews and complaints - Limousine Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Executive Limousine Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Executive Limousine Service has been providing quality limo service for over 30 years. Specializing in all types of events. Proms, weddings, bachelorette parties and more.

Primary Contact:	Patricia Stephenson (CEO)
Business Started:	9/20/1995
Social:

About Executive Limousine Service

We are proud to have celebrated our 30th anniversary. Executive Limousine was started in December of 1979 by Patricia Stephenson with just one limousine. Today, we have over 80 corporate sedans and a wide selection of exotic party Hummers, Escalades, Navigators and European makes for every occassion.
Executive Limousine has enjoyed rapid growth by setting new standards for customer service and confidence. Our customers are assured of new, clean and reliable vehicles. They are transported by professional drivers who are familiar with all local areas, as well as regional destinations throughout the LA area.
After acquiring Brentwood Limousine and Malibu Limousine, we are now considered one of the largest and longest running transportation service in the greater Los Angeles metropolitan area.
No matter what you are looking for, we have the right limo for you in the Los Angeles area. Our Hummer’s are considered the #1 party vehicle in LA with built in “Keg” and “Martini Bar.”
Best of all, our price remains competitive!

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Licensing

As of our last verification. this company's passenger transportation license number PSG0023109 is listed as active with the California Public Utilities Commission (PUC). This company is licensed to provide limousine services within the state of California. For the most up-to-date information regarding licensing status consumers may contact the PUC by calling (800) 877-8867 or you may visit www.cpuc.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Malibu Limousine

Executive Limousine

Brentwood Limousine

Websites:

Contacts:

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