Family Time Connections

  • Category:
  • Address:
    200 White Plains Road
    Tarrytown, NY 10591
  • Phone:
    (914) 202-2060
  • Website:
  • Social:
    Family Time Connections on Facebook 
  • Hours:
    Wed-Thurs: 3:00 PM - 10:00 PM
    Fri: 1:00 PM - 8:00 PM
    Sat-Sun: 10:00 AM - 6:00 PM
  • Primary Contact:
    Kathy McCarty (Director of Member Services)
  • Business Started:

This company's business is providing vacation club membership and travel services.

2,209 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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This business may be required to be licensed or registered for the services they provide. For licensing or registration information please contact the Florida Department of Agriculture and Consumer S...Read more

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
0Making a full refund, as the consumer requested
0Making a partial refund
1Agreed to make an adjustment
0Refusing to make an adjustment
0Refuse to adjust, relying on terms of agreement

Total: 1 complaint

Complaint Experience


Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Complaints allege misrepresentation failure to fulfill services difficulty obtaining refunds and cancelling plans. Complainants allege they are baited in to attend a 90 minute presentation with offers of gifts like a 40-in TV, free vacations, a new car, or $25 000, which the company ultimately fa...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

Vacation club programs typically offer discounts on vacations and require an upfront fee along with maintenance and other fees. While many offers claim significant discounts elaborate accommodations and other travel services consumers have reported t...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

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