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First Standard Capital

125 inquiries |
Mortgage Services | Business Alert

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1600 North Broadway, Suite 500
Santa Ana, CA 92706 | Get Directions

(714) 422-0197

http://www.firststandardcapita...

Company Rating

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against First Standard Capital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is mortgage services.

Primary Contact:	Chau N. Lam (President)
Business Started:	2/6/2001
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01297513
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

The owner of this business Chau N. Lam also operates MortgageClose.com Inc.. A separate report is available at http://www.la.bbb.org/business-reviews/Mortgage-Services/MortgageClosecom-Inc--in-Santa-Ana-CA-13199088

Industry Resources

Advertising Reviews

Additional Info

DBAs:

First Standard Realty, Inc.

First Standard Capital, Inc.

Websites:
There are no additional web sites.

Contacts:

Rod Wellington (JD)

Theresa Nguyen (Business Development Officer)

Tristen Cook (Underwriter)

Addresses:

6100 Center Drive, Suite 1200, Los Angeles, CA, 90045

625 The City Drive, Suite 305, Orange, CA, 92868

14541 Brookhurst Street, Suite D4, Westminster, CA, 92683

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