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Flighthub

43 inquiries |
Travel Agencies and Bureaus

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11½ Second Street West Cornwall
Ontario, ON K6J 1G3 | Get Directions

(800) 900-1431

http://www.flighthub.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/12/2018 Elena A.

Terrible Travel Agency

Bought tickets last July. 5 months in advanced Went to the airport to take me flight and there was no flight. Company went bankrupt. I called Flighthub two days before my flight and they assured me everything was ok and that I also had my seats reserved. Even when I was at the airport I called Flighthub and told them that there is not flight they told me to search better at the airport. I had to take another flight paid double the price Travel got 16 hours instead of 7 hours. Flighthub refuses to take any responsibility For their lack of customer service and lack of properly train their employees . Flight hub as a company should reimbursed me for the money I had to paid extra due to Flighthub lack of responsibility. Flighthub sells airline tickets and after that you are on your own , you better buy tickets directly from the airline

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Flighthub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Flighthub offers, Flights, Hotel reservations, before, during, or after your trip, they offer 24/7 assistance.

Primary Contact:	Customer Service
Business Started:	8/15/2012
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Yassine (Customer Care Team )

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