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Florida Power & Light Company

  55 inquiries |
Electric Companies

700 Universe Blvd.
Juno Beach, FL 33408
| Get Directions

(800) 226-3545

http://www.fpl.com

Monday - Friday: 7:30am–7:30pm

Company Rating

D

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Customer Reviews

based on 1 review.

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Complaint Experience

67%

Complaint Resolution Index (CRI)

12 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/21/2020

I'm on disability, I suffer from major depression. I'm a loner, yes I have brove agreements. However; because I don't want to be in the dark. I live alone, so they send me a final notice for February 19th and cut me off February 20. They don't grant me anymore extension. It's hard for me. Are they going to punish me for a life time. What thier showing me is that when you receive your final notice we cutting you off the very next day. I have to set in the dark can't take my medication because some required me to eat first. This I stressing me out so much, i would fell better if they just blow my brains out. Than to not work with me, I'm just depress right now. Setting in my apartment in all this heat. Don't know how much more I can take. And they said there's nothing they can do for me. They rather let me set in this heated apartment for that. I also have asthma and on meds for that. When I get over heated it affects my asthma. Be a little more careing for not just me but other people that might be in my situation or worst. Don't they think a life is more important than a 139.00 dollars. I know they don't care if I drop dead today. Money is everything to this company.

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Complaints and Resolutions

Total Amount in Dispute:
$6,169.00

Total Amount Settled:
$5,569.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

12 complaints against Florida Power & Light Company closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
3 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Florida Power & Light is providing electric services.

Primary Contact: Resolution Department
Business Started: 12/28/1925
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Florida Power & Light Co.
FPL Energy Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Roberto Hurtado (Investigator)
Toni Tookes (Corporate Resolution Specialist)
Millie Patane (Sr. Corporate Resolution Specialist)
Duke Extra (FPL Lead Corporate Resolution Specialist)
Melis Coile-Booher (Customer Relations Supervisor)

Addresses: