Ford Motor Credit complaints

In Ms. McComb's most recent complaint, she states her vehicle was repossessed, the contract we have is not the contract she originally signed, and states she was over charged $36,000.00. She claims hse was not permitted to get her car back. She wishes to either get the vehicle, or to receive financial compensation. The Retail Installment Sale Contract - Simple Finance Charge, a copy of which was previously provided, serves as the official document of record for the validation of this account. Ford Credit is not in a position to attest ot the authenticity of Ms. McCombs signature on our copy of the Retail Installment Sale Contract, versus the copy she states she signed. If Ms. McCombs contends she did not sign the Retail Installment Sale Contract on file with Ford Credit, it is necessary for Ms. McCombs to solidify her allegation of fraud by completing an affidavit of fraud with Ford Motor Credit Company or by filing a police report. Upon receipt, Ford Credit will investiage Ms. McComb's claim further and notify her of the result of that investigation. After unsuccessful attempts to reach either Ms. McCombs or Mr. Berry, and with the account being 69 days past the July 15, 2022 due date, the account was charged-off on September 22, 2022. We continued to attempt to contact and collect from Ms. McCombs and Mr. Berry, and the vehicle was eventually repossessed in February 2023. As this was the second repossession of the vehicle and the account was already charged off, the only option available was to redeem this vehicle by paying the palance of $5,410.59, including fees in full, by February 25, 2023. As the balance owed was not paid, the vehicle was sold at auction and the sale proceeds applied to the outstanding balance on March 9, 2023. Included (to BCA for review) is a copy of the Statement of Sale, which confirms how the proceeds were applied and remaining deficiency balance on the loan. When Ms. McCombs called Ford Credit on March 28, 2023, she was advised on how she could arrange for pick-up of her personal property from the repossession contractor and that she had a remaining balance owed and due of $509.59. Ford Credit declines Ms. McCombs request to either get her vehicle or her money back. Ms. McCombs may contact Ford Credit at (877) 231-8641 ext. 00706 to discuss the balance owed and request payment arrangements.

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I am writing in response to the customer's rebuttal filed with your office by Ms McCombs against four credit which was received by our office September 1st 2023 with a follow up letter received September 15 2023 in her rebuttal she states she sent in her report on Ford credit and wanted to know if it was received she states an extension of the September and October payments was not supposed to happen and inquires as to why Ford credit has not addressed her earlier complaints about the dealership. Our records indicate we spoke with Ms Combs on April 30th 2022 when she requested an extension for the March and April payments of 2022. We next spoke to Ms Combs on July 18th 2022 and we agreed to extend the may 2022 payment with the understanding she would be making multiple payments on July 28th 2022 in the amount of $1303.00. We received one more payment of 460 for the June 2022 payment after no further contact the account was charged off on September 22nd 2022 as described in our previous letters. Well miss Combs inquires as to why four credit has not commented on her concerns with dealership performance Ford Lincoln in Charlotte NC please understand Ford Motor Company and Ford credit

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Company states; Ms. Wright states that she purchased a 2021 Ford EcoSport, with GAP Coverage in 2022. The vehicle was hit and deemed a total loss on August 30, 2022. She also states that Ford received a payment from the other driver's insurance for $28,000. She continues to say Ford paid partial GAP, claiming Westfield Ford overfinanced the vehicle leaving her to pay the remaining half which is all loan interest. Upon receipt of your letter, I reviewed our records and her concerns. Our records indicate Ms. Wright signed an Illinois Vehicle Retail Installment Contract with Westfield Ford, Inc. on April 9, 2022, to purchase a 2021 Ford EcoSport. Ms. Wright agreed to make 36 payments of $575.76, then 39 payments of $773.45. In the itemization of Amount Financed, it shows there was negative equity in the amount of $7570.01 from the trade in of Ms. Wright's 2018 Ford EcoSport. Section F, explains, "F. Vehicle Insurance: You must insure the vehicle against loss or damage from collision, fire, or theft..If the damage to the vehicle is considered a total loss, you must use the insurance proceeds to pay what you owe the Creditor. If your insurance on the vehicle doesn't pay all you owe, you must pay what is still owed. Ms. Wright also purchased GAP Coverage Deficiency Waiver Addendum (Copy enclosed) Per this Addendum, it states, "Notice: Customer will remain responsible for amounts due under Installment Sales Contract/Lease and not included in the Unpaid Net Balance as defined herein. Refer to the additional information on the back of this Addendum for complete details. Ford Credit received payment in the amount of $28,176.37 from USAA on September 28, 2022. Ford Credit GAP Coverage in the amount of $5735.66 was applied to the outstanding balance leaving an amount of $4573.44 owed. This outstanding balance is contractually owed by the customer. To assist Ms. Wright in paying off this balance, we processed a Total Loss Reschedule on 11/25/22, with a copy being sent to Ms. Wright. In reference of Westfield Ford over financing Ms. Wright, please understand Ford Credit is not present during the negotiation process with the dealership and cannot comment on explicit or implicit arrangements made between the customer and the dealer. Per the contract Ms. Wright signed, she agreed to the inclusion of the negative equity in the financing of the vehicle.

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We did some investigating on the GAP insurance provider. Ford Credit waived the balance on the account and also sent her a goodwill check of $230.00. We also sent her a response to the complaint she filed will the Consumer Financial Protection Bureau.

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