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FreedomPop

  1,857 inquiries |
Internet Services

1100 Glendon Ave., Suite 700
Los Angeles, CA 90024
| Get Directions

(888) 743-8107

http://www.freedompop.com

Contact company for business hours.

Company Rating

AA

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Customer Reviews

based on 8 reviews.

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Complaint Experience

57%

Complaint Resolution Index (CRI)

35 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/31/2017

Still checking....advertised price!

1. I bought the SIM card to use a service advertised for my specific zip code. Upon ordering & receiving my SIM card that offer was not available in my account. But a higher price was. I am hoping this is not false advertising. Now I am trying to call the corporate office but they don't take calls. Not sure what to do. ----------------------------- 2. I just called again & I was giving an answer regarding my concern. They suggested I finish my free trial period & then downgrade to the original advertised price. I got an email to confirm that I qualify for that price. But I have to call them to get it ... I cannot do it on my own in my account. Seems inconvenient to have to call. So if they don't abide by the advertised price after my trial period I will report here.

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Complaints and Resolutions

Total Amount in Dispute:
$1,874.00

Total Amount Settled:
$195.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

35 complaints against FreedomPop closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
1 Making a partial refund
12 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
13 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

FreedomPop is the nation's first wireless Internet provider committed to delivering 100 FREE 4G mobile broadband Internet access.

Primary Contact: Miguel Salas
Business Started: 5/15/2012
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

www.FreedomPop.com

Websites:

Contacts:

Chris Chen (VP Operations & Consumer Experience)
Customer Support
Jennifer Carter
Mauricio Sastre (Vice-President of Products)
Scott Bendar (Chief Technology Officer)
Stephen Stokols (Chief Executive Officer)

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