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8000 Auto Drive
Riverside, CA 92504
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(855) 434-7203

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Fritts Ford closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Fritts Ford

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RESPONSE: Agreed to make an adjustment Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint


Dealer sold us a used car said it was certified pre-owned had all it's maintenance done cars been in shop 3x for same issues of transmission clonk sound. Sold us an extended warranty that is worthless when your car is in the shop 2 weeks prior to them looking at it by the time you get your vehicle you upwards of 5 to 700 dollars on rentals. This last time service advisor Greg Johnson stated to us that we bought the car it's our problem why did I even get an extended warranty for?I buy a car with a warranty it continues to their problem so long as I have a warranty. Resolution Sought Fix my car and quit lollygagging around the problem without taking two weeks before looking at it

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Company Response


We would be happy to look at this vehicle and try to verify their concern.

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