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FrontPoint Security

  23 inquiries |
Burglar Alarms and Monitoring Systems

1595 Spring Hill Road Suite 110
Vienna, VA 22182
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(800) 932-3822

http://frontpointsecurity.com

Company Rating

CC

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Customer Reviews

based on 1 review.

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Complaint Experience

67%

Complaint Resolution Index (CRI)

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/25/2020

Company sells products and mis-leads customers in there EdocuSign contracts

I started a relationship with this company back in September 24, 2019. I asked The salesman if I found a company cheaper would they match the price and the offer they told me yes. After signing a EdocuSign contract, The next day The next day Ms. Sobers said she would match the contract. After 5 free months I called to pay. Then she tells me I'm still in the 31 month contract. Now we're add a dispute. And the bullying me a senior citizen telling me they didn't modify the contract. And they also tell me that the plan that I have no longer exist! Filed a report with the attorney general. Better business bureau. And with this company. And got a lawyer. They do not have a license in the state of North Carolina. To do business. Which is the state I live in. My attorney is handling this. And I dealt with a Mr. Lopez who is a disgusting bully causes still trying to compromise with me just want to stick me in another contract for more money instead of agreeing to matching the competitors no contract Deal!! I've been selling for over 50 years and I've never met a company that Mis- leads Their customers. And offers the worst customer service in this company Frontpoint, it's their way And that's it. But I thought I was in a contract also I had to do is send back to you Quitman send him a note canceling the contract and going what do you have a company which was a no contract company Simpli-Safe and cheaper. Instead of being lied to and Mis-lead I'm going through all this unnecessary stuff. My suggestion is to everyone do not sign any documents online does each document to not sign them online have them email you and print them out or fax them to you to not sign any documents online. And check the state to find out if the company is license to do business in the state which front point is not license to do business as a security company in the state of North Carolina.

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Complaints and Resolutions

Total Amount in Dispute:
$615.00

Total Amount Settled:
$35.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

6 complaints against FrontPoint Security closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is burglar alarms and monitoring systems.

Primary Contact: Customer Service
Business Started: 5/16/2007
Social:

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Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Support
Katie Kearney (Social Media Specialist)