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Golden State Overlays

221 inquiries |
Synthetic Products Contractor

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1693 North Euclid Avenue
Upland, CA 91784 | Get Directions

(877) 809-4986

http://www.goldenstateoverlays...

Monday-Friday: 8:00 AM-5:00 PM
Saturday: 8:00 AM-5:00 PM
Sunday: 8:00 AM-5:00 PM

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/6/2015 Jonah S.

Excellent crew and customer service

Golden State Overlays installed an epoxy pebble stone flooring last summer, 2014, on my rear patio. They showed up on time and installed my patio in just one day, and I was able to use it the next day. Last week, a year after they installed the patio, I had to take out a small part of the patio to repair a leaking pipe. After I repaired the concrete, Noel and the crew come out and repaired the damaged area I had chipped out at no charge! Even though it was not their fault. They are a company that stands behind there installations and have excellent customer service. I highly recommend this company. Very nice people.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Golden State Overlays closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We offer coating services for interior and exterior residential and commercial properties, such as; texture crete (cool deck) flooring, pebblestone flooring, and epoxy floor coatings for pool decks, walkways, patios, garage floors and driveways.

Primary Contact:	Noel K. Stein (Owner)
Business Started:	10/19/2007
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Licensing

California State Contractors License Board

Verified License

License Number: 905245
Status: Canceled

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Golden State Concrete Coating

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

305 North 2nd Avenue #157, Upland, CA, 91786

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