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Goodyear Tire & Rubber Company complaints

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200 Innovation Way Dept 728
Akron, OH 44316 | Get Directions

(800) 321-2136

http://www.goodyear.com

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Total Amount in Dispute:
$4,236.00

Total Amount Settled:
$286.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

7 complaints against Goodyear Tire & Rubber Company closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

7 complaints against Goodyear Tire & Rubber Company

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8/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

Mail Reward debit card everytime tell me activate card zero dollars on card. I have talked Representative Steve and Nelson. I talked Nelson on Friday July 28, 2023 matter not dissolved. Very frustrating. Cannot get debit card correct seen me a check. Debit card expires in 8/23 case #CS39188 Resolution Sought Send me another card rebate money or mail me a check.

Company Response

8/2/2023

A voice message has been left at the customers phone number provided to contact our office. File # 183 8589.

12/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

12/13/2022

I took my Car here because my breaks were squeaking, the guy told me my back breaks were good but I needed my front breaks done. I bought the parts and let him do them butbthey were still squeaking. I took my car back to him and he said that it was my back breaks that needed done so again I purchased pads for my back breaks and let him do them but they were still squeaking. I took my car back to him a third time and he drove around and said he didn't the squeaking and asked me wasbI sure they were sqeaking, I assured him they were and he told me that my breaks were good and unless he heard them speak he couldn't help me. I drove around for a whole week with my breaks squeaking and went back to this guy at least 5 times with no help until I finally was able to let him hear the breaks squeak it was then they decided to take my tie off and check it out. The guy working on my car said it was my rotary and when he replace my break pads they were still good so I didn't understand if they knew my pads were good and the rotary was bad why put good pads on a bad rotary. I ended up taking my car to another shop and paying 300.00 to have my rotary done which I would have done in the first place if these guys had taken the time to look at my car instead of giving me a misdiagnosis twice. Resolution Sought 160.00 because I paid 30.00 each time for parts and gave 55.00 plus a 5 dollar time tip both times.

Company Response

12/14/2022

We have called the phone number provided for the customer and the recording states is not a working number. We have emailed the customer to contact our office.

Customer Rebuttal

12/15/2022

I have returned the missed phone call from this company and left messages.

Company Final Response

12/19/2022

We received a voice message from the customer and again when called the phone number provided the recording states is not a working number. If the customer can reply to the email sent on December 14,2022 with customer address and store location information.

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