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Green Dot Corporation

  1,612 inquiries |
Prepaid Cards and Accounts

PO Box 1070
West Chester, OH 45071
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(866) 291-0818

http://www.greendotonline.com

Monday to Friday - 8:00AM to 6:00PM

Company Rating

F

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Customer Reviews

based on 13 reviews.

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Complaint Experience

6%

Complaint Resolution Index (CRI)

502 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/12/2024

This company support team is tremendously rude

This company support team is tremendously rude,they hung up in my face 12 times in 58 days literally, and majority of the time I call it sounds like a party is going on in the background, lots of laughter, yelling and several times of being put on holding honestly is a disgrace and very nerve rocking and upsetting when you financial are involved. ive cried and taken as much is i can. Get a entire new support team or close the business down It's too important to customers to be played over and ignored

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Complaints and Resolutions

Total Amount in Dispute:
$1,402,797.00

Total Amount Settled:
$727.00

Complaint Experience

6%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

502 complaints against Green Dot Corporation closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
15 Agreed to make an adjustment
1 Refusing to make an adjustment
24 Refuse to adjust, relying on terms of agreement
458 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We provide prepaid debit cards and own of one of the nation's largest retail cash reload and payment networks.

Primary Contact: Escalations
Business Started: 1/9/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In spite of the growing number of consumers using debit cards many still don't know much about them. With a debit card also known as check card the amount you spend is limited by what you have in your bank account. Debit cards look like credit cards or ATM (automated teller machine) cards but operate like cash or a personal check. When you use a debit card your money is quickly deducted from your checking or savings account. ~~There are two types of debit transactions both often housed on the very same card that your bank sends you as a replacement for your old ATM card. The first are online transactions you perform at an ATM. Just put in a personal identification code (PIN) and funds are electronically transferred from your account as you designate. The second are offline transactions: present your card in a store and it is treated like a credit card sale. The money used to pay for the transaction is then deducted from your checking account usually within a day or two. ~~Business Consumer Alliance suggests before you use your debit card call your bank or issuing institution and ask what your liability limits are if your card is stolen or lost? Also ask about usage fees and if there is a cap on how much money you can debit per day? Per month? What are the limits? Find out if the card offers any purchase protections similar to other credit cards. If your card is lost or stolen and money is taken out of your account how soon will it be replenished by the bank?

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

MyGreenDot.com
Mygreendot/Synovus Bank
RushCard Live
Empowerment Ventures LLC
MoneyPak

Websites:

Contacts:

GreenDot Legal Department
Jerissa Hipolito
Melissa Perez
Rawat Rakesh (Team Leader)
Jacqueline Granado (Corporate Resolutions Specialist)

Other Categories:

Addresses: