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Green Dot Corporation complaints

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PO Box 1070
West Chester, OH 45071 | Get Directions

(866) 291-0818

http://www.greendotonline.com

Monday to Friday - 8:00AM to 6:00PM

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Total Amount in Dispute:
$1,402,797.00

Total Amount Settled:
$727.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

502 complaints against Green Dot Corporation closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
1	Refusing to make an adjustment
24	Refuse to adjust, relying on terms of agreement
458	Unanswered

502 complaints against Green Dot Corporation

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

My federal income tax return was loaded down onto a Green Dot card I made two withdrawals on the first day the second day they said my account had been froze it's been almost a week now no resolve if I don't pay my rent by the end of tomorrow because I can't get to my money I get evicted okay I've been patient with these people and I'm getting the brush off and I really need some help thank you Resolution Sought Pay me my money

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $87.70 Amount Settled: $0.00

Customer Complaint

4/2/2024

March 26,2024 I putt My $87.70 on my green dot Visa reloadable debit card of mines to pay for DVD's movies and my brand new Green Dot Visa card keep saying inefficient funds and I don't know why green dot card s keep saying this I have been using my green dot Visa card of mines for 1 year and half I didn't have no problem till now inefficient funds keep saying on my green dot Visa reloadable debit card Resolution Sought To get my refund of mines mailed me legitimate $87.70 money order to My home address in Chicago Illinois 60644.

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