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GSI Exchange

 Member | 3,928 inquiries |
Gold, Silver, and Platinum Dealers

26565 Agoura Road Suite 200
Calabasas, CA 91302
| Get Directions

(800) 765-7188

Monday - Thursday 7:00am - 6:00pm
Friday 7:00am - 2:00pm (PST)

Company Rating


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Customer Reviews

based on 23 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 01/07/2016
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 3/18/2020

Poor service

Well I was Approached by Carl Lasey he called often but not enough to bug me. My stocks were doing well and the whole time he would tell me how goals going to climb the recession. Well I took my money out of my account to move it towards gold bow and Carl found that out all said and it was an emergency call I had to make a decision right now he pressured me and I told him I didn't like it. Then Anthony Got involved while they play the good guy bad guy very well Anthony told me what he was going to do for me to invest in their company told me at least five times he's a man of his word he is not and I should've known better when someone repeats himself five different times indicating that gold has dropped and that bugs me but what bugs me more is that they didn't keep what they told me they were going to do that we would go through and pick coins call pressured meBuying one coin and there was a high value for their profit so they don't care about their clients but they care about is putting money in their own pocket so beware

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against GSI Exchange closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

GSI Exchange is a precious metals dealer specializing in wholesale direct sales to the public. Platts Global Metal Award "Rising Star" Nominee 2016

Primary Contact: Pia Anderson (Director of Investor Relations)
Business Started: 8/18/2014
About GSI Exchange

GSI Exchange is a leading national coin and precious metals company specializing in wholesale trading as well as direct sales to the general public. GSI Exchange's management has more than 40 years of combined market know how and a huge supplier database within the U.S. The relationships we have forged enable us to reliably offer an almost unlimited inventory of the highest-quality silver, gold, palladium and platinum coins at the most competitive prices.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


True Bullion LLC

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Sybil Bordenave (General Counsel)
Customer Support

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