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GSI Exchange

 Member | 6,751 inquiries |
Gold, Silver, and Platinum Dealers

26565 Agoura Road Suite 200
Calabasas, CA 91302
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Monday - Thursday 7:00am - 6:00pm
Friday 7:00am - 2:00pm (PST)

Company Rating


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Customer Reviews

based on 27 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 01/07/2016
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 11/15/2020

GSI Exchange Testamonial

I have been collecting coins for about 25 years or so as a hedge when the dollar collapses. My first purchase was an MS 61 gold Liberty Head for $930.00. During the ensuing years, I discovered the joy of collecting and over the years my collection has become very diverse with gold and silver being about 50/50 value-wise. I have collected Morgans, Silver Eagles, Pandas and many others. I really got "hooked" and coin collecting has become a wonderful hobby. As my purchases and collection expanded I discovered there were many suppliers eager to sell. My collection includes many MS 70 UCHR to GBU's, and from 1/10 oz to 5 oz from all US mints plus others; Canadian, Australian, England, and others. Over the years I've probably dealt with ten or more salespeople all with reputable firms...I've bought and sold. Some offered better prices, other's better service. Most all have been pleasant to deal with. But I do have a favorite based on overall service and competitive prices...GCI EXCHANGE! GSI has become like family and always going the extra mile. Most have offered good professional services at fair prices, but none have provided the "bar-none" services provided by GSI. None have provided the unequaled services that GSI provides. They have the most highly trained staff and are completely aware of what the market and the dollar is doing! My agent is Bob Matias and he is almost always available at GSI or by phone at (747)494-9144. I highly recommend their services. James Baker

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Complaints and Resolutions

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Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against GSI Exchange closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

GSI Exchange is a precious metals dealer specializing in wholesale direct sales to the public. Platts Global Metal Award "Rising Star" Nominee 2016

Primary Contact: Pia Anderson (Director of Investor Relations)
Business Started: 9/5/2014
About GSI Exchange

GSI Exchange is a leading national coin and precious metals company specializing in wholesale trading as well as direct sales to the general public. GSI Exchange's management has more than 40 years of combined market know how and a huge supplier database within the U.S. The relationships we have forged enable us to reliably offer an almost unlimited inventory of the highest-quality silver, gold, palladium and platinum coins at the most competitive prices.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info


True Bullion LLC

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Sybil Bordenave (General Counsel)
Agnes Viacrucis (CFO)
Customer Support

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