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GSI Exchange

 Member | 4,461 inquiries |
Gold, Silver, and Platinum Dealers

26565 Agoura Road Suite 200
Calabasas, CA 91302
| Get Directions

(800) 765-7188

Monday - Thursday 7:00am - 6:00pm
Friday 7:00am - 2:00pm (PST)

Company Rating


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Customer Reviews

based on 24 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 01/07/2016
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 4/23/2020

I normally do not write reviews, but felt I had to express my gratitude for the great service and products from GSI Exchange

I had been interested in Gold and Silver for a long time, but knew very little about it as an investment. I worked with Rick Menjavir and Anthony Allen Anderson to protect my IRA. Both of them were very patient with me, and wanted to educate me with accurate information. The process was easy, transparent and professional. Danielle (Director of IRA processing) administered all my paperwork, with efficiency, and made sure that my IRA stayed in a tax-deferred, penalty-free position. The Gold & Silver products (that Rick & I chose) were delivered promptly, into my vault at the Delaware Depository, which is fully insured by Lloyds of London. Danielle set up my account with Strata Trust, and opened my account with the Delaware Depository. She was also on the phone with me when I liquidated my Vanguard IRA. I cannot thank you enough GSI Exchange. With your help, I was able to protect my retirement account before the COVID 19 stock market crash. My Gold is up 18% already! I would recommend your services to my family and friends. Katherine Martin - Fresno, CAI

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against GSI Exchange closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

GSI Exchange is a precious metals dealer specializing in wholesale direct sales to the public. Platts Global Metal Award "Rising Star" Nominee 2016

Primary Contact: Pia Anderson (Director of Investor Relations)
Business Started: 8/18/2014
About GSI Exchange

GSI Exchange is a leading national coin and precious metals company specializing in wholesale trading as well as direct sales to the general public. GSI Exchange's management has more than 40 years of combined market know how and a huge supplier database within the U.S. The relationships we have forged enable us to reliably offer an almost unlimited inventory of the highest-quality silver, gold, palladium and platinum coins at the most competitive prices.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info


True Bullion LLC

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Sybil Bordenave (General Counsel)
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