Complaints for Hallmark Readers' Service in Lakewood, OH

P.O. Box 771747
Lakewood, OH 44107 | Get Directions

(888) 369-7323

http://www.easyreaders.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they are initially contacted by phone and informed they are being entered into a contest or drawing and then solicited to purchase a magazine. Customers complain in some cases they agree to purchase one magazine however when they receive their credit card statement they have been billed for several publications. Some complainants allege non-delivery of magazine subscriptions and most reportedly experience difficulty contacting customer service to resolve problems or cancel subscriptions.~~The company responds to all complaints by cancelling orders closing accounts issuing refunds or ceasing collection efforts. In other cases complaints are addressed by advisories from the company that they have taped verbal authorizations on file to prove that orders are actually authorized. In some cases consumers filed disputes with their credit card issuer and the company was charged back for the amount. In other cases the company removed customers from their calling list or explained that the customer did not have an account with them.

Complaint Closing Statistics

0 complaints against Hallmark Readers' Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hallmark Readers' Service complaints