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Hamburg Gaming

115 inquiries |
Casinos

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5820 South Park Avenue
Hamburg, NY 14075 | Get Directions

(716) 646-6109

http://www.hamburggaming.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/22/2019 David W.

I would like them to refund my money or at least the biggest of it and stop cheating people out of their money just to make a profit.

For the last 5 or 6 months or so I been going to the Hamburg Gaming and it didn't matter what day or night it was they been taking my money from me on the machine I play. It doesn't matter what machine I play they just take my money and I have lost a lot of money. The machine just kept eating my money up. It's no way a machine act like that unless it is reg. People playing near by machines tells me that they never seen that machine act like that and they been coming there for a long time. They say that it is not fair in what that machine is doing to me. I have lost so much money there that now it has placed me in so much hardship that I don't know what to do, nor do I know where I am going to stay. I do not have a gambling habit and I not what you would call a gambler. I just was being robbed for my money. You can review the camera for all the times I been there and see how the same machine always took my money from me.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hamburg Gaming closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is casino services

Primary Contact:	Customer Support
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Buffalo Trotting Association, Inc

Websites:
There are no additional web sites.

Contacts:

Alex Tucker (Owner)

Addresses:

250 Delaware Avenue, Buffalo, NY, 14202

5600 Mckinley Pkwy, Hamburg, NY, 14075-3933

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