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Hawthorne Auto Square complaints

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11646 Prairie Avenue
Hawthorne, CA 90250 | Get Directions

(866) 707-7664

https://hawthorneautosquare.co...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Hawthorne Auto Square closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Hawthorne Auto Square

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11/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/23/2022

HAWTHRONE Auto sold me a damage wrecked car that they said cost 19,000 but sold it to me for 15,000. I put down 7,500 on the car. I made two months payments which I only owed 8,000 more on the car. Thy manipulated the contract and said I only put down 4500 which is a lie. The repair shop said that my frames a bent into a (V) shape on the front bumper and in the sales person computer said I was damaged so I asked for a discount for 15,000 on the he put in my contract now the payment department say the car cost 19,000 not 15,000 like they wrote on my contract. I called the sale person and they said I put down 4300 instead of 7,500 they put on my contract. They manipulated the number in the contract they put 5,700 instead of 7,500. I paid my interest 2500 was included in the payment. I also paid 500.00. The sale person Sam manipulated my contract. I paid from 2020 July. It said the car was hit in the front and was bent badly thy sold m the car that way so I asked for a discount when thy sold me the car Resolution Sought See that my car is paid for already do the math from 7,500 and stop them from repoing my car illegally today

11/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2020

Inquiry show up on my credit report without my permission. Resolution Sought Need them to remove it ASAP.

Company Response

2/18/2020

In response, company states please advise consumer to contact dealership directly to resolve.

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