Total Amount in Dispute:
$320.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege high pressure sales tactics receipt of unwanted merchandise and high priced products. In a few cases complainants allege that the company solicits senior citizens who are unable to make sound financial decisions. Some customers allege they were sent 5 lightbulbs and billed $224.00. ~~The company responds to some complaints by informing the complainant that all phone calls are recorded as proof of consent and that if they return the product a refund will be issued. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
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