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Help for The Disadvantaged of America complaints

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4059 West Washington Blvd.
Los Angeles, CA 90018 | Get Directions

(323) 766-1762

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics receipt of unwanted merchandise and high priced products. In a few cases complainants allege that the company solicits senior citizens who are unable to make sound financial decisions. Some customers allege they were sent 5 lightbulbs and billed $224.00. ~~The company responds to some complaints by informing the complainant that all phone calls are recorded as proof of consent and that if they return the product a refund will be issued. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Help for The Disadvantaged of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Help for The Disadvantaged of America

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2/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $159.90 Amount Settled: $0.00

Customer Complaint

1/13/2023

My elderly Uncle told them not to send any more bags because they fall apart, they sent anyway. They have turned him over to collections and we are not paying!! Resolution Sought Stop contacting and sending bills!

8/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $159.99 Amount Settled: $0.00

Customer Complaint

6/29/2022

I had placed a few orders and when my husband passed, my income changed and i asked the young man to stop calling because i was unable to keep ording. He kept on calling so i stopped answering the phone. Then he would leave messages asking me to call or sometimes no messages but i recognized the number anyway. So one day he called and i happened to answer and i told him to please stop calling because i was not going to order. He said he was sending me a package and i could pay any time. I said no i was not paying and to stop calling. He sent it anyway and now i am being billed for something i did not order. Since it was forced on me, I feel i should not have to use my money to return it. Resolution Sought Stop sending me bills and not to call me again.

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