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Hewlett Packard complaints

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1501 Page Mill Road MS1247
Palo Alto, CA 94301-1112 | Get Directions

(855) 629-7863

http://www.hp.com

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Total Amount in Dispute:
$6,321.00

Total Amount Settled:
$1,049.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

18 complaints against Hewlett Packard closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
1	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

18 complaints against Hewlett Packard

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2/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

My complaint is more of an illegal ryder in their contract. HP will shutdown your home personal printer if you do not pay and continue a monthly subscription with them for extra ink even though I need new ink every 6 months or so. Canceling the online subscription they in fact shutdown my home printer until I give them my new credit card information. I do not owe them any money, they just want my subscription then will allow me to use the ink I've already purchased in my printer. Resolution Sought I would like to see them charged with the crime for forcing people to pay them money every month for a product they don't need and if they don't, they shutdown your systems.

Company Response

2/2/2024

Hello, HP has reviewed the customers complaint. The printer isn't disabled, it just will no longer work with the Instant Ink cartridges you were sent under the program's terms and conditions. If you install non-Instant Ink cartridges, your printer will work as it's intended to (barring any unknown hardware issues the printer may have). Under the terms and conditions of the Instant Ink program Should you have additional questions or concerns, please contact the Instant Ink team at 1-855-785-2777. Regards, HP Inc.

2/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I purchased a HP printer 5700 from the Target store in Melrose park, Il about 3 mos. ago. On the ink stopped working. I went to Wal Mart and purchased 2 new cartridges. I couldn't get the cartridges to fit in the printer. On 12/18/23 I call HP for help to no avail. After 3 hours and speaking with 3 different agents, the last one Ray Resolution Sought Refund my purchase price of $60.00

Company Response

1/26/2024

We have been trying to reach out to Mr. Jones regarding the recent complaint he filed with your organization. However, despite our best efforts, we have not received any response from him after sending two emails.

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