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Hypro Therm Manufacturing LLC complaints

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PO Box 156
Salem, AR 72576 | Get Directions

(870) 895-2688

http://www.outdoorwoodfurnaceb...

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Total Amount in Dispute:
$3.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hypro Therm Manufacturing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hypro Therm Manufacturing LLC

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12/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

12/16/2021

Roof where stack comes thru roof they miss cut opening by 3 inches there suppose to make a flashing . Ash pan only tack should have been welded all down both sides now its open on sides and bottom when you pull ash pan out to empty ash pour out both sides of tray then l have to take a squeeged to clean out tray holder its a mess. l fix other issues door handle sharp edges screws missing on door. Bill's # 870-371 -0661 owner Ben's # 828-683-0025 salesman Resolution Sought New ash pan and roof flashing. I would like to send photos than you'll see what lm dealing with. Thanks

Company Response

12/21/2021

Per consumer emailed: They contacted me and issues are taking care of. They sent ash pan today l agreed to pay shipping Thanks

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