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IGG Factory, Inc.

370 inquiries |
Electronic Equipment Retail

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1211 John Reed Court
City of Industry, CA 91745 | Get Directions

(800) 944-4322

http://www.handhelditems.com

Phone Hours of Operation: Mon - Fri: 9:00am - 5:00pm PT

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/31/2013 Christina B.

Poor Quality Products, Bad Business Practices, Indolent Workers

They have very bad customer service. They sell inferior products with low quality materials. They also have a return policy that is quite short and realistically not adequate for the cost of the product. 30 days to return a product that obviously is made with poor quality materials is ridiculous and they are profiteering off of ripping people off.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against IGG Factory, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

HandHeldItems.com offers the most up-to-date and in-demand electronic accessories and gadgets in the market at competitive prices and the most hassle-free shopping experience online.

Primary Contact:	Kari (Customer Service Manager)
Business Started:	1/13/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Hand Held Items

I G G Factory, Inc.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Jack Kung