Find a reputable business?

Complaints and Resolutions

InComm complaints

Read Complaints File Complaint View Full Report

250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032 | Get Directions

(770) 240-6100

http://www.vanillagift.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$26,013.00

Total Amount Settled:
$150.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

104 complaints against InComm closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
101	Unanswered

104 complaints against InComm

Sort by

4/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

I bought a $25 gift card @ my local "Family Dollar" store , & paid a $4 fee @ the cash register. I even started an on-line acct. w/them . I have not tried to use this gift card in person yet . I can't get through to them on-line, even to find out my balance. I have talked to 5 CSR reps. , & they're trying to get my personal banking info. which I'm not giving them. I'm just going to try the card @ the same store, & buy groceries. Resolution Sought If this card doesn't work @ the register of Family Dollar, I want a refund.

Company Response

4/23/2024

Consumer states; I talked to a CSR @ "Personal Success Coach Network" & he gave me my ("CONFIRMATION" # 126163 of ("CANCELLATION" of this program"). If I experience any more complications from this comp any, or VanillaGift.com, I will contact y'all. Thank you for your time & consideration.

4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

I bought a vanilla gift card approximately 8 months ago and the money was stolen off the card by someone of another country. I gave the company all the information they wanted and they gave me one card back for $50 and I had another card for $100 they refused to give that one because they said I took too long to find out information about it. I did not forget about it they just didn't put it in their dispute case I had two cards two dispute cases one for 50 and one for $100 I want my other hundred or get these people closed down. Resolution Sought I would like you to contact this company and get my money back because they gave one back and why wouldn't they give the other back they said it took too long when my fault it took so long I'm really pissed at this company.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile