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Inland Empire Industrial Supplies, Inc complaints

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12741 Magnolia Avenue Suite 100
Riverside, CA 92503 | Get Directions

(800) 219-7790

http://www.ieisinc.biz

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Total Amount in Dispute:
$1,230.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege harassment deceptive sales practices inferior quality merchandise and billing problems. Customers complain that company representatives contact their business inviting them to try new products on a trial basis misrepresenting the quality of the product and misrepresenting the terms of the trial offer. Customers are reportedly told that they will receive bonus items as buyer incentives that can be kept for no charge just for participating in the free trial. Complainants report that products received are of poor quality and are returned to the company however they receive bills for all items including the incentive items offered as a gift for trying the new product. Some customers complain they are sent to collections for merchandise not ordered or returned to the company.~~The company has responded to a few complaints by disputing that the customer had not authorized their order and by agreeing to provide refunds but dispute the company is at fault. Company responded to some complaints by continuing to demand payment send customer to collections and threatens to report customer to credit bureaus if customer fails to pay. Company responds to the phone harrassment claims by stating they will place customer on their Do Not Call list.

Complaint Closing Statistics

3 complaints against Inland Empire Industrial Supplies, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Inland Empire Industrial Supplies, Inc

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $380.30 Amount Settled: $0.00

Customer Complaint

2/24/2023

Inland Empire Industrial Tool and Supply contacted me offering tools to try on my farming operation with the verbal agreement that I did not have to pay for the tools if they broke or I did not want them anymore. The tool broke the first day I used it. I attempted several times to return the product but Inland Empire Industrial refused to take their products back. Resolution Sought Reimburse me the $380.30 and take their product back.

1/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $499.90 Amount Settled: $0.00

Customer Complaint

12/15/2022

Was sent a box of tools to our house that was never authorized. Have called multiple times to resolve this. Trying to get a return label to send back to them. They are not wanting to give a return label. They have not been opened or touched. Just wanting a return label to send back. This IS NOT something we ordered. Not our package but has my husbands name on it. Just nicely wanting to send it back. Resolution Sought A return label so package can be sent back to company. This is not something we ordered.

Company Response

1/6/2023

Company states; We mailed return label back on 12//20/2022. We have not received our product back yet. Thank you,

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