International Card Services, LLC. ratings, reviews and complaints - Merchant Credit Card Processing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints which causes us concern. Complainants typically allege misrepresentation of the offer and terms of service problems cancelling services billing disputes and lack of customer service. Specifically complainants allege the conditions of the service are not as represented fees and terms are different from what the sales person claims and failure to respond to customers in regards to their accounts refunds cancellations etc.~~The company generally addresses complaints by agreeing to cancel services or release consumers out of their contracts in some cases waiving the early termination fees. In other cases the company issued refunds or credits or agreed to issue refunds in 10 days. Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.~~ICS encourages consumers to contact their Complaint Resolution Specialist at 866-925-5007 ext. 110 or email the company at ctripodo@integratedcardservice.com for one final opportunity to address any situation and meet consumer needs prior to filing a complaint through the BBB. ICS asks if you reach the Specialist's voicemail please leave your information and you will receive a prompt return call. ~~The Better Business Bureau does not require that consumers follow this process prior to filing a complaint. The BBB will still process the dispute regardless of if the Consumer contacts the business first or not.~

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Complaint Closing Statistics

0 complaints against International Card Services, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

International Card Service reputation has been built not only on our high-tech solutions, but also on our award-winning customer service. Simply put, we help merchants meet and exceed their business objectives. We have a complete line of products and

Primary Contact:	Nori Rivas (Manager)
Business Started:	7/18/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Integrated Card Service

Websites:
There are no additional web sites.

Contacts:

Chris Antonsen (President)

Reputation Report

International Card Services, LLC.

Complaints and Resolutions

Other Information