Complaints for InternetConnect, Inc. in Torrance, CA

20770 Madrona Avenue
Torrance, CA 90503 | Get Directions

(800) 896-7467

http://www.dslinternetconnecti...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations related to Internet problems including service interruptions, delay in installation, and poor technical support. Some customers allege the company's subcontractor, NorthPoint Communications, had shut down its DSL network without notice. Due to these problems, customers report of cancelling accounts while receiving bills for non-service. The company responds by explaining the price difference between NorthPoint and Covad and the additional taxes charged by the FCC, or by zeroing out account balances. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against InternetConnect, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

InternetConnect, Inc. complaints