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Invitation Homes

  1,111 inquiries |
Real Estate Rental Service

1717 Mainn Street Suite 2000
Dallas, TX 75201
| Get Directions

(800) 339-7368

http://www.invitationhomes.com

Please contact us for business hours

Company Rating

BBB

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Customer Reviews

based on 8 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

22 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/20/2024

Security deposit for good residence

I was told upon the lease end date that I would not receive my security deposit back until 30 days after the lease end date. I called back after 31 days and they said it's in the mail. Guess what they lied I called back at 42 days. They said it's in the mail. I said it's not in the mail and I need my money now. The property manager Samantha says she will overnight me a check on Thursday night, it's Saturday morning and I have not received my tracking numbers my check or even communication on the email. They just don't respond to any written communication. That's their answer. Don't respond so there's no record of it in court. I never paid my rent late and I most certainly didn't pay 45 to 60 days late. I would be evicted. The rules don't apply fairly to the property management companies and the tenants. This company has lied straight to my face about giving me my money and no one will hold them accountable and I will go to a small claims court and follow a civil suit my time wasting my money stuff and it's completely their fault and it's their negligence!!!!!

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Complaints and Resolutions

Total Amount in Dispute:
$32,732.00

Total Amount Settled:
$2,400.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

22 complaints against Invitation Homes closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
16 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Invitation Homes is America’s leader in single-family homes for rent. With more than 30,000 homes owned nationwide.

Primary Contact: Frederick Tuomi (CEO)
Business Started: 4/9/2013
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01933880
Status: Licensed

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

~100114557
156262359

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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