ISA, Inc. ratings, reviews and complaints - Private Investigation Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ISA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our full spectrum of security services include Protection Services, Investigations, Security Systems, CCTV (Closed Circuit TV), Training. We also provide continuing education in the latest security methods.

Primary Contact:	Customer Service
Business Started:	12/21/2000
Social:

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Licensing

CA Bureau of Security & Investigative Svcs.

Verified License

License Number: 4873
Status: Active

Companies offering Private Investigator or Private Patrol services are required to be licensed with the Bureau of Security and Investigative Services of the California Department of Consumer Affairs.

For the most up-to-date information regarding licensing status, consumers may contact the BSIS by calling (916) 322-4000 or visiting their website at http://www.bsis.ca.gov/.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

International Security Academy, Inc

DISA Investigations

ISA Private Security & Investigations

Websites:

http://www.isa-isa.com

Contacts:

Doron Madmony (President)

Nancy Roman (Customer Service Department)

Yulia (HR)

Other Categories:

Burglar Alarms and Monitoring Systems

Security Guard Patrol Service

Addresses:

847 South Holt Street, Los Angeles, CA, 90048

Reputation Report

ISA, Inc.

Complaints and Resolutions

Other Information