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100 Public Square
Cleveland, OH 44113 | Get Directions

(216) 297-4777

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Customer Reviews

Showing 1 recent review for Jack's Casino

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Tania F.

Posted on 6/18/2018

Was kicked out of Casino, was later told it was a computer error.

On May 20th, I went to the casino with my mom and bbf. Went to the counter to get a card. The attendant took my i.d. and went in the back. He was back there awhile. After 20 minutes or so a supervisor told me to have a seat, there was a problem. I was banned and needed to talk to someone else. After another 15 minutes or so a female supervisor came over and told me I was banned but couldn't tell me why. She then told me I had to be escorted to the door and would be arrested if I returned. So my mother and I left. About 3 weeks later I was called by security of the casino and told that there was a computer error and I was allowed back in the casino.

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