Jeff Kerber Pool Plastering, Inc. ratings, reviews and complaints - Swimming Pool Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with workmanship. Customers complain of cracks or stains in their plaster or tile walls after work is completed. Other complainants allege delays in completion difficulty scheduling warranty repairs or customer service issues.~~The company responds to all complaints by making necessary repairs to correct problems offering explanations for delays or advisories to customers clarifying warranty terms and conditions. In a very few cases partial refunds or credits were given as compensation for delays.

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Complaint Closing Statistics

0 complaints against Jeff Kerber Pool Plastering, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Jeff Kerber Pool Plastering has grown to be one of the largest swimming pool remodelers in the world, if not the largest.

Primary Contact:	Jeff Kerber (President)
Business Started:	6/20/1989
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 571304
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company has advised us that cracks and stains are sometimes an unpreventable condition in the pool and spa industry. These symptoms are common and should not necessarily be construed as workmanship defects. According to their contract all pools plaster is subject to staining due to local water conditions or improper service that is performed by the buyer. The contract also specifically states that exact duplcation of patching plaster is not guaranteed due to existing colors textures and planes. Delays in completion are sometimes unavoidable due to whether conditions material availability or other unforseen circumstances however as per terms of their contract every effort will be made to complete projects within the time period outlined on their customer agreement.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Jeff Kerber Pool

Kerber Jeff Pool Plst Inc

Jeff Kerber Pool Plastering

Websites:
There are no additional web sites.

Contacts:

Taryn Higham (Customer Service)

Tori K. (Marketing Manager)

Jeff Kerber (Owner)

Other Categories:

Other Construction Services Contractor

Reputation Report

Jeff Kerber Pool Plastering, Inc.

Complaints and Resolutions

Other Information