Complaints for Joseph Nicoletti Publishing Co. in Newport Beach, CA

P.O. Box 2818
Newport Beach, CA 92663 | Get Directions

(949) 497-0171

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. Customers complain they pay the company between $5000 and $7000 to submit their music or songs to record producers, radio stations and other industry professionals, however, clients complain no evidence of submissions are provided, and they are unable to obtain refunds. Complainants also allege that the company fails to return copyrighted recordings and songs as agreed, and that once funds are received as payment for services, the company fails to return calls, or otherwise respond to inquiries.

The company responded in a few cases by advising complainants it makes no claims of success on any level; therefore, no refunds are due.

Complaint Closing Statistics

0 complaints against Joseph Nicoletti Publishing Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Joseph Nicoletti Publishing Co. complaints