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Just Chou complaints

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145 County Avenue
Secaucus, NJ 07094 | Get Directions

(480) 624-2505

http://justchou.co

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Total Amount in Dispute:
$10,182.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

190 complaints against Just Chou closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
186	Unanswered

190 complaints against Just Chou

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9/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $74.87 Amount Settled: $0.00

Customer Complaint

8/16/2022

I ordered the items and received them by 9/7/2021. I reached out the same day to return items because the actual size was smaller than it should be. I returned the items and am still waiting for the refund! Resolution Sought I would like them to refund my money since they have the product back!

5/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/29/2022

Ordered long ago, was on major wait time for shipping due to Covid. Received one piece of the order but not all. Never knew was @ the post office top begin with when it did arrive. Other package got shipped back & never heard a word, refund, re-ship or anything. Free money for them no product for me# no call backs no information available. Resolution Sought Send me my product or give a refund.

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