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145 County Avenue
Secaucus, NJ 07094
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(480) 624-2505

http://justchou.co

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Total Amount in Dispute:
$13,420.00

Total Amount Settled:
$0.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

251 complaints against Just Chou closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
246 Unanswered

251 complaints against Just Chou

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5/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/29/2022

Ordered long ago, was on major wait time for shipping due to Covid. Received one piece of the order but not all. Never knew was @ the post office top begin with when it did arrive. Other package got shipped back & never heard a word, refund, re-ship or anything. Free money for them no product for me# no call backs no information available. Resolution Sought Send me my product or give a refund.

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5/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $63.83 Amount Settled: $0.00

Customer Complaint

4/28/2022

Ordered some merchandise over a year ago and haven't received anything was communicating with Sharon about a refund and of course all of a sudden no one has responded Resolution Sought Refund me my money no need for the merchandise because it's out of style

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