Complaints for Law Offices of Christian M. Dillon in Dana Point, CA

34118 Pacific Coast Highway Suite D
Dana Point, CA 92629 | Get Directions

(714) 921-3048

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they paid the company to perform loan modification services which they failed to perform. Clients complain the company failed to follow through on completeing the cases failed to show for meetings and hearings or gave them inappropriate information on how to proceed or save their homes. Others allege they are unable to reach the company to inquire on the status of their case.~~The company responds by disputing the complainants allegations. They contend that services were not completed due to the customer canceling their contract or that the customer did not allow enough time for completion. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~~.

Complaint Closing Statistics

0 complaints against Law Offices of Christian M. Dillon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Offices of Christian M. Dillon complaints