Complaints for Law Offices of Rosenthal & Goodman in Woodland Hills, CA

21777 Ventura Boulevard #262
Woodland Hills, CA 91364 | Get Directions

(818) 704-4931

http://www.creditlawoffices.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide credit assistance services as agreed. Most customers complain that the company ignores or refuses to make refunds in spite of their money back guarantee.

The company responds to a few cases by providing refunds, or partial refunds. In other cases they advise complainants that no refund is due, and that improvements were made, or, that significant work was performed on the complainant's credit report.
Despite the fact that the company has acceded to at least some customer requests for refunds, it has not addressed the reason its customers seek refunds, namely that the company did not do what it promised to do.

Complaint Closing Statistics

0 complaints against Law Offices of Rosenthal & Goodman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Law Offices of Rosenthal & Goodman complaints