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Lear Capital, Inc. complaints

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1990 South Bundy Drive, Suite 600
Los Angeles, CA 90025 | Get Directions

(800) 576-9355

http://www.learcapital.com

9:00 am to 6:00 pm PST

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Total Amount in Dispute:
$230,475.00

Total Amount Settled:
$0.00

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

9 complaints against Lear Capital, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

9 complaints against Lear Capital, Inc.

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5/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $12,412.00 Amount Settled: $0.00

Customer Complaint

3/29/2023

Lear Capital is not forthcoming in revealing their commission. They expect me to honor my contract where they use a "spread" system type lingo. But I am also expected to let this "spread" calculation begin with a figure they cannot produce a purchase receipt for. They are using an arbitrary purchase price they do not have a receipt for Silver coins and calculating the spread using this arbitrary figure. I have been in contact with Jeremy Jason, Chief Customer Officer, both via phone and email. He has a voice recording of me agreeing to this sale. I have not listened to it. But I am sure it exists. What you will not hear on that voice record, I am sure, that he is charging me a 26 commission fee. Instead, he calls it a "spread." I am attaching the email correspondence with Mr. Jason. You will see that he still, in no wording at all, use the term commission. He took 12,412.00 of my 48,000.00 investment and call it a spread. Not a commission. What i would like to achieve from this complaint is a full refund of this commission if a valid purchase receipt cannot be produced. I would also like for Mr. Jason to agree to terminate any future handling of my account. I do have a signed agreement that they will handle future sales, transfers, etc. I am afraid that if i let them, per my agreement, they will take all of my money. They are borderline fraudulent and unethical. They told me to get a subpoena if i want to see the purchase receipt for my metals. Why? Resolution Sought What i would like to achieve from this complaint is a full refund of this commission if a valid purchase receipt cannot be produced. I would also like for Mr. Jason to agree to terminate any future handling of my account. I do have a signed agreement that they will handle future sales, transfers, etc. I am afraid that if i let them, per my agreement, they will take all of my money. They are borderline fraudulent and unethical. They told me to get a subpoena if i want to see the purchase re

Company Response

5/12/2023

Ms. Huckins and Lear Capital have come to an agreement that she has expressed approval for. Lear Capital wishes Ms. Huckins the highest level of satisfaction regarding her future dealings.

12/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

In 2008 when the stock market was crashing, I cashed in and sent Lear Capital a check for $342,000 for gold and silver. Lear Capital then sent me $200,000 in gold and silver, stealing $142,000 from me. I called them and received no satisfaction. Resolution Sought Send me the $142,000 in gold and silver that they stole from me.

Company Response

12/19/2022

Per consumer, I was not short changed, I received $342,000 in the form of gold and silver. I thought the value was less, but I was mistaken.

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