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LG Electronics USA, Inc.

300 inquiries |
Major Household Appliances Wholesale and Manufacturers

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PO Box 240007
Huntsville, AL 35824 | Get Directions

(847) 941-8181

http://www.lgusa.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

73 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/12/2019 Sherri P.

Nothing being done about known issues with the compressors

Company has failed to inform consumer of the issues with the compressor in her refrigerator. On Friday night, 11/8/19 she found water in her floor and was not sure what it was. She contacted a repairman who came out and informed it was the compressor; he completed no repairs as he was not LG certified. She contacted you right away to get this matter taken care of. You schedule an appointment with Luis. Luis called and informed he does not have any parts so he was not sure why he was scheduled. She called you back and another appointment was made for later the day. The company never showed up. Someone finally showed up on Monday, 11/11/19 to make repairs. The repair tech informed her they are aware of this issue with the compressor so they keep the part in stock. She let you know she lost $300 in food as she had just gone grocery shopping. You informed you do reimburse for lost food, but she cannot contact them until 48 hours after repairs are completed. She feels LG should be doing something about these refrigerators knowing there is an issue with the compressors.

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Complaints and Resolutions

Total Amount in Dispute:
$95,807.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

73 complaints against LG Electronics USA, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
70	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

LG Electronics technology leader in consumer electronics, home appliances and mobile communications. LG Electronics offers a range of stylish and innovative home entertainment products, mobile phones, home appliances and commercial displays.

Primary Contact:	Customer Service
Business Started:	1/1/1958
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

LG Electronics Alabama, Inc.

Websites:
There are no additional web sites.

Contacts:

Franc Lee (Mobile Phones)

Joy Mills (Executive Service Supervisor )

Kim Regilio (Public Affairs)