Customer Service Hours: Mon-Fri: 7 AM- 7PM PST Sat-Sun: 6 AM-10 AM PST
based on 1 review.
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Proud member since 07/09/2010This company is a Charter Member of Business Consumer Alliance.
This company is the worst company to get involved with period. I paid them have receipts from them that was paid in full and they still stole my truck. As they did this to many others just research then and find out for yourself. I usually never write a negative comment about a company even if I didn't recieved good service. I have to tell the truth about Wilshire so maybe I can prevent someone else of getting robbed.
BCA's Summary and Analysis:
Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
Complaint Closing Statistics
Need fast cash, apply for a car title loan. Based on the value of your car, Wilshire Consumer Credit will hand you the cash. Having bad credit or no credit is not a problem.
At Wilshire Consumer Credit, our goal is to provide businesses with the ability to offer more loan options for their customers. Our automotive Title-Loan Program compliments your current loan options by providing higher-limit loans to customers with valid titles to their vehicles.With the backing of one of the largest independent sub-prime finance companies, you can expect rock-solid reliability and top-of-the-line service and support.
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California Department of Business Oversight
License Number: 603D283
Agency: Consumer Financial Protection BureauDescription:
On September 30, 2015, the Consumer Financial Protection Bureau, ("CFPB") filed a Consent Order against Westlake Services, LLC ("Westlake"), dba, Westlake Financial Services, LLC and Wilshire Consumer Credit, LLC ("Wilshire"), dba, Wilshire Commercial Capital, LLC for allegations they violated the Fair Debt Collection Practices Act, the Truth in Lending Act, and the Dodd-Frank Wall Street Reform and Consumer Financial Protection Act by performing illegal debt collection tactics. The CFPB found that Westlake and Wilshire deceived consumers by calling under false pretenses and using phony caller ID information, falsely threatened to refer borrowers for investigation or criminal prosecution, and illegally disclosed information about debts to borrowers' employers, friends, and family. The Action further charges that Westlake and Wilshire violated consumer financial laws in their advertising, customer relations, and account servicing practices. Specifically, the CFPB found Westlake and Wilshire deceived borrowers about the effects of due date changes or extensions to loan terms and hid the true cost of credit.
Under the terms of the CFPB Order, Westlake and Wilshire are required to end their deceptive debt collection practices by complying with the Fair Debt Collection Practices Act, the Truth in Lending Act, and the relevant sections of the Dodd-Frank Act. The Action Orders Westlake and Wilshire to stop illegally disclosing borrowers loan information to third parties, end unlawful advertisements, give consumers truthful information about their loans, pay a $4.25 million civil penalty and provide approximately $44.1 million in compensation to victims.
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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