Martin Worldwide, Inc. ratings, reviews and complaints - Referral Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege dissatisfaction with the quality of leads provided by the company. Specifically, clients allege after paying for leads to be emailed to their business, lists are not emailed, the leads provided are not prequalified as represented, do not meet the specifications requested by the client, or the company failed to mail leads in a timely manner. Other complainants claim no sales were generated from the lists or broadcast emails sent. The company responds to most complaints by denying refunds and directing clients to their signed agreement for services. The company further states sales representatives write up orders based on the clients request and clients are sent an order confirmation page by fax to be signed. In one case the company issued a refund. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Martin Worldwide, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering marketing list services.

Primary Contact:	Toby Taylor (Customer Service Rep)
Business Started:	5/3/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

411 I Services

411 iservices

Websites:

www.martinworldwide.net

Contacts:

Terri Pedone (CEO)

Addresses:

4590 East Thosand Oaks Blvd. Suite #200, Westlake Village, CA, 91362

Reputation Report

Martin Worldwide, Inc.

Complaints and Resolutions

Other Information