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Matt McGinnis Restoration

1,253 inquiries |
General Building Contractors

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4650 East Arrow Highway F-7
Montclair, CA 91763 | Get Directions

(909) 772-3533

Company Rating

AAA

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Customer Reviews

based on 25 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/25/2019 Nicole B.

Extremely disappointed

Matt was referred by our insurance company to come out and do concrete repair for a pipe that broken in our backyard. It has been 5 months and my backyard looks awful. The steps were laid out of code and the “stamped concrete” looks like someone broke a can of spray paint and threw it all over. There was cracks in the concrete 4 days after the concrete was laid. He assured me it would be fixed and that my husband and I would love our backyard when he was finished. We just received an email that he would not be returning to fix the mess he made. Of course that email came after he cashed the check he showed up to my husbands place of business demanding for his subpar work. We were mistaken to believe he would be a man of his word and fix the disaster he left us with. We are now seeking legal representation and going to the BBB. This has caused so much inconvenience and distress to our life having our entire backyard in our garage and front porch.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Matt McGinnis Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Matt McGinnis Restoration provides commercial and residential construction and restoration services, including fire, flood/water damage, and mold.

Primary Contact:	Matthew McGinnis (Owner)
Business Started:	1/31/2005
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Licensing

California State Contractors License Board

Verified License

License Number: 1011976
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Fire Damage Restoration Services

Water Damage Restoration Services

Mold Inspection and Remediation

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