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Mesa Garage Doors complaints

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4915 East Hunter Avenue
Anaheim, CA 92807 | Get Directions

(714) 560-7270

http://www.mesagaragedoors.com

Monday – Friday 8am-5pm and Saturday 9am-3pm

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege delays with deliveries and installations of new garage doors or that the company sells out of stock items contributing to excessive wait times for customers. Other customers complain the company fails to refund deposits on canceled orders or that warranty work is not completed in a timely manner due to unavailable parts discontinued models or the company's failure to return call or otherwise respond to service requests. Some customers complain that the company fails to show for scheduled warranty or installation appointments and fails to cancel appointments with them. A few customers complain of faulty repairs or installations.~~The company responds to all complaints by providing requested services returning deposits for uninstalled doors and in some cases by apologizing for the quality of services.

Complaint Closing Statistics

2 complaints against Mesa Garage Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Mesa Garage Doors

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

I requested to have my garage doors metal arms replaced. Mesa provided me with an appointment for the work. After waiting for several hours, I called Mesa and was told that someone cancelled mt appointment. I was given no apology. Never do business with Mesa Garage Doors. Resolution Sought Provide me with a sincere apology for wasting my time on two occasions.

11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

10/13/2021

Mesa came replaced cable and spring on garage door, did mention around 800.00 perToni, repair guy. The cost was 899.00 or 900.00. It took less then an hour. I requested a guarantee and paper receipt. But a e mail was sent not showing cost or guarantees. The company is ignoring my request and not returning my calls. Resolution Sought I checked around and I was over charged by 600.00 want a refund and a guarantee for job done.

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