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Metal Rack Innovation Inc

256 inquiries |
Metal Products Contractor

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6401 Explorer Way
Palmdale, CA 93552 | Get Directions

(818) 270-1994

Please contact the business to schedule an appointment.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/21/2019 Marleigh M.

They were professional and respectful. Their pricing was spot on and they were worth every penny. I would definitely recommend them.

We initially hired a racking company that were disrespectful and had no regards for safety. Metal Rack Innovation Inc. went above and beyond my expectations. They brought out 5 team members, which was exactly what Santos told us and knocked out the work in 4 hours. He made sure his staff arranged the beams exactly the way I wanted. At the end, they made sure to clean their mess up and pointed out any safety issues on racking they did not touch, which we appreciated. They were professional and respectful. Their pricing was spot on and they were worth every penny. I would definitely recommend them.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Metal Rack Innovation Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Metal Rack Innovation Inc provides professional metal product services for clients in Southern California area. Please contact the business for a full list of services.

Primary Contact:	Santos Perez (CEO/President/RMO)
Business Started:	1/2/2018
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Licensing

California State Contractors License Board

Verified License

License Number: 1040664
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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