Find a reputable business?

Reputation Report

MGM Springfield

  347 inquiries |
Resorts

One MGM Way
Springfield, MA 01103
| Get Directions

(413) 273-5000

http://www.mgmspringfield.com

Company Rating

D

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

50%

Complaint Resolution Index (CRI)

4 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/10/2020

Everyone else wins jackpots around us we end up with nothing.

I have been coming with my dad every other day never ever won any money never mind a jackpot and all we spend to get 15 dollar slot play we play lock it links everyone else wins jackpots around us we end up with nothing. I would like slot play or something for the hundreds we've been spending

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$1,130.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

4 complaints against MGM Springfield closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

This company's business is a resort and casino.

Primary Contact: Guest Experience
Business Started: N/A
Social:

Interested in MGM Springfield?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

MGM Casino

Websites:
There are no additional web sites.

Contacts:

Meagan Lippmann
Grace Marcano (Guest Experience Specialist)

Other Categories: