Mi Casita Rental Services ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services. Specifically customers complain the company fails to provide refunds as agreed properties are taken directly from websites or the newspaper or that rentals listed do not exist or are already rented. Others allege that listed properties do not meet their criteria or that properties advertised in newspapers with attractive prices are actually not available.~~The company responds to some complaints by denying immediate refund requests. They advise complainants that according to their client agreement the company is not required to issue refunds until the client has been on the service for one year without finding a rental property.

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Complaint Closing Statistics

0 complaints against Mi Casita Rental Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing real estate rental services, such as; leasing, rentals and timeshares.

Primary Contact:	Robert Maravilla (Owner)
Business Started:	2/13/2003
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01154547
Status: Licensed

Companies offering rental lists either as prepaid rental services or as credit reporting services providing free lists must be licensed by the State Department of Real Estate (DRE) and maintain a $10 000 bond for each of its locations. To verify licensing call (916) 227-0931 or visit their website at http://secure.dre.ca.gov/publicasp/prls.asp or www.dre.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to California Law contracts must include the prospective tenants' specifications for the rental property a clause in bold type letter outlining the small claims court remedy available and a right to refund in bold capital letters. A full refund shall be made if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject select the Topics of Interest rental section of our website at www.labbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Mi Casita Rentals

Mi Casita Rentals Services

Websites:
There are no additional web sites.

Contacts:

(Office Manager)

Dina Trejo (Customer Service)

Maria Luna (Manager)

Addresses:

757 South Fetterly Avenue, Los Angeles, CA, 90022

Reputation Report

Mi Casita Rental Services

Complaints and Resolutions

Other Information