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Micro Center Inc

210 inquiries |
Computer Equipment, Parts, and Supplies Retail

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1275 Powers Ferry Rd SE # 50
Marietta, GA 30067-9490 | Get Directions

(770) 859-1540

http://www.microcenter.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/28/2019 Michael H.

I resent being accused of causing the damage

I recently purchased an HP laptop from Microcenter. In about a month there were dead pixels, and I had to take it to the store for repair. Shortly after, a key began to stick and eventually came off. I drove all the way down and was told it was my fault and they would not repair it, even though it was under warranty. Rude and unreasonable. I called hp headquarters and they sent me packing materials and told me to never take it to Microcenter, and call them directly. HP said they would repair the computer for no charge. I resent being accused of causing the damage. I'll NEVER do business there again. Ever. I WAS a repeat customer. Apologize. Reimburse me for my trip and and time as determined . An hour trip each way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Micro Center Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is computer equipment, parts and supplies retail.

Primary Contact:	Mike Grant
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Micro Center Sales Corporation

Websites:
There are no additional web sites.

Contacts:

Michael Grant (Manager)

First Name:

Last Name:

Email Address:

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